CV365's Privacy Policy —
Your Data, Our Responsibility

1 Introduction & Scope of the Privacy Policy

Cv365 (cv365.im) is an online gaming platform serving members in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy applies to the cv365.im website, mobile app, and all associated services.

This policy explains what data we collect, why we collect it, how we use it, how long we retain it, and what your rights are. By using the cv365 platform, you agree to this Privacy Policy.

Our Privacy Policy is built in accordance with the EU's GDPR (General Data Protection Regulation) and international data protection standards, ensuring the highest level of protection for members in Bangladesh.

2 What Data We Collect

Cv365 only collects information that is necessary to provide its services. Our data collection happens in three ways:

a) Information provided directly at registration:

• Full name and date of birth (for age verification)
• Mobile number (for OTP verification and communication)
• Email address (optional, for important notifications)
• Password (stored in hashed form, never as plain text)
• Preferred language and region

b) For KYC Verification:

• Copy of National ID or Passport
• Proof of Address (where applicable)
• Selfie Photo (for identity verification)

c) Information collected automatically during use:

3 How Your Data Is Used

Cv365 uses your information for the following purposes:

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. This will not affect your account or access to our services.

4 Data Retention & Deletion Policy

How long your data is retained depends on the type of information and applicable legal requirements:

• Account Information: Up to 5 years after account closure. Retention is required under financial regulations.
• Transaction Records: Up to 7 years (as required under AML regulations).
• Gaming History: For the duration of the active account and 1 year after closure.
• KYC Documents: Deleted 3 years after account closure.
• Support Contact: 2 years after last contact.
• Marketing Data: Deleted immediately upon withdrawal of consent.

5 Data Sharing — When and With Whom

Cv365 does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, and banking institutions only receive the information necessary to complete a transaction.
• KYC Verification Services: With licensed verification agencies for identity verification purposes.
• Game Providers: Only the minimum information required to play is shared with the relevant game provider.
• Law Enforcement: Under a court order or legal obligation.
• Regulatory Authority: To comply with licensing and AML regulations.

6 Cookie Policy & Tracking

Cv365 uses cookies on its website and app. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: To maintain your login state and session. The platform cannot function without these.
• Functional Cookies: To remember your language preference and game settings.
• Analytics Cookies: To understand how the platform is being used (anonymous data).
• Security Cookies: To detect fraud and bot activity.

You can disable cookies through your browser settings, though some features may not work as expected. Your consent for cookies is collected upon your first visit to the platform.

7 Payment Data Protection

The security of your financial information is our top priority. Here's how cv365 handles your payment data:

• Card numbers, bKash PINs, and bank passwords are never stored on cv365 servers.
• The payment gateway connects directly to the secure servers of the respective payment provider.
• The payment system is PCI-DSS (Payment Card Industry Data Security Standard) certified.
• Suspicious transactions are automatically blocked.
• A confirmation code is required for every transaction.

8 Protection of Minors

Cv365 strictly prohibits account registration by anyone under the age of 18. We take special care to protect minors:

• Date of birth is verified at the time of registration.
• Age is verified as part of the KYC process.
• If a minor's account is detected, it is immediately closed and all collected data is deleted.
• Parents can report any suspicious activity.

If you believe a minor is using cv365, please notify us at support@cv365.im. We will take immediate action.

9 Your Data Rights

As a cv365 member, you have the following rights:

To exercise any of these rights, email us at support@cv365.im. We will respond within 30 days. We may ask for some information to verify your identity.

10 Security Measures & Technology

Cv365 uses industry-standard security technology to protect your data:

• Encryption: All data transfers are encrypted using TLS 1.3. Stored data is protected with AES-256 encryption.
• Password Hashing: Passwords are hashed using the bcrypt algorithm. No staff member can view your password.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an added layer of security.
• Server Security: Physical and digital security measures at our data centers. Regular security audits and penetration testing.
• Suspicious Activity Detection: Automatic alerts and blocking for unusual logins or transactions.
• Data Backup: Regular encrypted backups ensure your data is never at risk of being lost.

11 Changes to the Privacy Policy

Cv365 may update this Privacy Policy at any time. Depending on the nature of the change, we will notify you in the following ways:

• Important Changes: You will be notified by email or SMS at least 30 days before changes take effect.
• Minor Updates: Updates will be indicated by a change to the "Last Updated" date at the top of the page.
• Urgent Changes: Changes required by law may take effect immediately, but you will be informed of the details afterward.

Continued use of cv365 after any changes constitutes your acceptance of the updated policy. Previous versions of the policy are archived and available upon request.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@cv365.im (for privacy-related matters, please include "Privacy Request" in the subject line)
• Live Chat: Contact us in Bengali via the platform's Live Chat support
• FAQ: To get answers to common questions FAQ Page View

We take all privacy requests seriously and aim to respond within 30 days. For complex requests, this may take longer — you will be notified in advance if that is the case.