CV365's Terms & Conditions —
Your Rights & Responsibilities

1 General Terms & Nature of Agreement

These Terms & Conditions form a legally binding agreement between cv365 (referred to as "we", "the platform", or "cv365") and the user (referred to as "you", "member", or "user"). By accessing the cv365.im website or mobile app, registering, or using any of our services, you agree to these terms.

Cv365 is an international online gaming platform operating under a valid gaming licence. We offer Sports Betting, Live Casino, slots, crash games, and a range of other gaming services. Specific additional terms and conditions may apply to each service.

Cv365 reserves the right to update these Terms & Conditions at any time. You will be notified via email or platform notification before any changes take effect. Continued use of the platform after changes have been made will be considered your acceptance of the updated terms.

2 Account Registration & Eligibility

To open an account with cv365, the following eligibility criteria must be met:

• Age: You must be at least 18 years of age. Minors are not permitted to open an account, and any such account discovered will be closed immediately.
• Single account: Only one account is permitted per person, household, address, device, or IP address.
• Accurate Information: You must provide complete and accurate information at the time of registration. Providing incorrect details may result in account verification failure.
• Password Protection: Keep your login credentials confidential and do not allow anyone else to access your account.

Once registration is complete, an OTP will be sent to your mobile number. Your account will only be activated after OTP verification. We strongly recommend enabling two-factor authentication (2FA) to keep your account secure.

3 Deposit & Payment Policy

The following payment methods are accepted for deposits at cv365:

All deposits must be made in Bangladeshi Taka (BDT). Third-party payments are not accepted — you must use a payment method registered in your own name. Any transaction received from another person's account will be cancelled.

4 Withdrawal Policy & Terms

The minimum withdrawal amount is ৳300. The following conditions must be met before a withdrawal request is processed:

• KYC verification must be completed.
• If an active bonus is in place, the wagering requirements must be met before withdrawal.
• Withdrawals are preferred to the same payment method used for the deposit.
• Daily withdrawal limit is ৳1,00,000 (different limits apply for VIP members).

If any information needs to be verified during the withdrawal process, our support team will reach out to you. If additional documents are requested and not provided within 48 hours, the request may be cancelled. cv365 reserves the right to temporarily place any withdrawal on hold for reasonable cause.

5 Bonus & Promotion Terms

All bonus offers at cv365 are subject to specific terms and conditions. Please read the relevant terms carefully before accepting any bonus. General bonus terms are outlined below:

• Wagering Requirements: A specific wagering multiplier applies to each bonus (typically 15x to 30x).
• Processing time: Each bonus has a set validity period (typically 30 days). If the requirements are not met within that time, the bonus and any associated winnings will be forfeited.
• Game Restrictions: Some bonuses are only valid for specific games. The eligible games are listed in the individual bonus details.
• Bonus Abuse: Using multiple accounts or employing any strategy that violates game rules to claim bonuses will be considered abuse.

Cv365 reserves the right to modify, amend, or cancel any bonus offer at any time. If changes are made to an existing bonus, you will be notified via platform notification.

6 Betting & Gaming Rules

The following general rules apply to all betting and gaming on cv365:

• Once confirmed, a bet cannot be changed or cancelled, except where a cash-out option is available.
• If a game is interrupted due to a technical issue, cv365 will follow its established rules for determining the outcome of that bet.
• If an event is cancelled in Sports Betting, the staked amount will be refunded.
• In the event of a technical error during a live game, the outcome will be determined based on recorded data.
• All game results on cv365 are considered final.

Sports Betting, Live Casino, slots, and each category have their own detailed rules, available on the respective game or event page. Please read them before placing any bets.

7 Prohibited Activities

The following activities are strictly prohibited on the cv365 platform:

• Multiple Accounts: Operating multiple accounts to claim bonuses or for any other purpose.
• Fraud: False identity, fraudulent payment information, or any other form of deceptive activity.
• Bots & Automation: Playing games or placing bets using automated software, bots, or scripts.
• Collusion: Colluding with other members to manipulate game outcomes in your favour.
• Money laundering: Using the platform for the purpose of money laundering.
• Hacking: Any attempt to breach or compromise the platform's security systems.
• Third-Party Payments: Depositing or withdrawing using another person's payment method.

8 Account Suspension & Closure

Cv365 may temporarily suspend or permanently close an account under the following circumstances:

• If the Terms & Conditions are violated.
• If KYC verification is not completed within the specified timeframe.
• Extended inactivity for a period of 12 months.
• At the member's own request.
• For legal reasons or upon instruction from a regulatory authority.

For inactive accounts, a maintenance fee of up to ৳50 per month may be charged after 3 months of inactivity, though the balance will never go below zero. If you wish to close your account, please contact our support team.

9 Limitation of Liability

Cv365 is not liable for the following:

• A game or bet not completing due to an internet connection interruption.
• Service disruptions caused by third-party technical issues.
• Account credentials compromised due to the user's own negligence.
• Financial losses incurred through gaming are your own responsibility.

Cv365's maximum liability shall never exceed the amount in your account balance. cv365 is not liable for direct or indirect losses unless they result directly from cv365's own negligence.

10 Responsible Gaming Policy

Cv365 believes gaming should be entertaining, not addictive. That's why we provide responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Bet Limits: Set a maximum stake amount per bet.
• Cooling-off period: Take a temporary break of 24 hours to 6 weeks.
• Self-Exclusion: Set a self-exclusion period lasting anywhere from 6 months to 5 years.
• Reality Check: Session reminders to keep track of your gaming time at regular intervals.

If you feel your gaming is getting out of control, please contact our support team or Responsible Gaming Visit the page.

11 Privacy & Data Protection

Cv365 collects, stores, and uses your personal information solely for the purpose of providing our services. We do not sell your data to third parties. To learn more about our data protection policy, Privacy Policy page.

Cv365 collects the following information: registration details, transaction records, gaming history, and technical logs. This data is used for account management, fraud prevention, and service improvement.

12 Changes, Amendments & Dispute Resolution

Cv365 reserves the right to update these terms and conditions at any time. For significant changes, a notification will be sent at least 7 days in advance. Minor amendments may take effect immediately.

For any disputes or complaints, please contact our support team in the first instance. The support team will endeavor to resolve the issue within 72 hours. If a resolution cannot be reached, the matter will be escalated to our compliance department.

This agreement is governed by international gaming law. Any legal disputes will first be referred to mediation for resolution. cv365's decision shall be considered final; however, you retain the right to file a complaint with the relevant regulatory authority.